We Are Now a Total Triage Practice
Our practice now operates a Total Triage system.
This means all appointment and advice requests are assessed by a clinician or a trained member of our team before any appointment is booked. This ensures you get the right care, first time.
How It Works
- Contact us via our Anima or by phone.
- Tell us briefly what your problem is.
- Our clinical team reviews your request and decides the most appropriate next step this might be:
A same-day or routine appointment (in person or by phone)
Advice or a prescription
Referral to another healthcare professional or service
Why We Use Total Triage
- Helps us prioritise urgent cases quickly
- Reduces waiting times
- Ensures safe and fair access for all patients
Filling in your GP’s online form: Tips and guidance
How to update your GP practice details
FAQ
Q1: What is Total Triage?
A: All appointment requests are first reviewed by a clinician member to ensure you get the most appropriate care.
Q2: How do I request an appointment?
A: Complete an Anima Request.
Q3: How long will it take to hear back?
A: Our team aims to respond the same day for urgent requests and by the end of the next working day for routine cases.
Q4: What if it’s an emergency?
A: Call 999 immediately.
Q5: Who decides what kind of appointment I get?
A: A clinician reviews your request and chooses the most appropriate next step
Q6: How do i submit a Medical Request using Anima?
A: How to Submit a Medical Request – Step by step guide
Thank you for your support as we continue to improve the way we deliver your care.
