Appointments

We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery, visiting the surgery in person or online. You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

Please be aware that our regular appointments are ten minutes in duration. If you have more than one problem you wish to discuss you would need to make a double appointment.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Appointments are for one person only. Please let the receptionist know if you require more time with the doctor.

For Routine Non Urgent Appointments

Subject to availability you are able to book an appointment to see a GP from 2pm for the following morning.

Subject to availability you are able to book an afternoon appointment up to 3 weeks in advance. The number of these appointments are much less than those available in the morning and are expected to be fully booked at least 2-3 weeks in advance.

The Practice offers pre-booked routine appointments on Monday evenings between 6.30pm and 8.00pm and Tuesday mornings between 7:00am and 8:00am (nurses and healthcare assistants only) for patients who work and cannot attend the surgery during normal working hours.

For On the Day Urgent Only Appointments

If you need to be seen on the day there are a limited number of appointments released at 8am. You will be seen by a GP or the Nurse Practitioner but these appointments will be for One Brand New Urgent Problem Only that cannot wait until the following day.

If you present with a problem that can wait until the following day or an ongoing problem, the GP’s reserve the right not to see you that day and may ask you to call and rebook after 2pm.

If you would like to book one of these appointments with a nurse or doctor, please contact the surgery by phone or book your appointment online.

When We Are Closed

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

You should only contact the surgery outside normal hours in an emergency, that is for a serious illness. General enquiries and minor illness should wait until the next working day.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 (dial 111 from any UK telephone). Your needs will be assessed and advice offered or arrangements will be made for you to see a doctor at one of the out of hours services.

In line with the latest government advice you may be asked to attend an emergency centre at Sittingbourne Memorial Hospital or Sheppey Community Hospital.

The nearest Minor Injuries Department is at Sittingbourne Memorial Hospital, where they care for Minor Injuries only and the opening hours are 9.00 am to 9.00 pm daily.

Any person with a SERIOUS ILLNESS or PAIN should go to the Medway Maritime Hospital, Gillingham, where there is 24-hour cover, or you should dial 999 for an ambulance.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Home Visits

Home visits are undertaken if, in the doctors’ opinion, you are too ill to attend the surgery. Please telephone before 10.30 a.m.

These visits are normally done at the end of morning surgery.

Please remember that home visits can take a long time and facilities for examination are far better at the surgery.

If you have a temperature or rash, coming to the surgery will do no harm and not endanger others, but please inform the receptionist on arrival.

Transport difficulties or social problems are not reasons for requesting a home visit.

Please note, if you are a patient living outside the practice boundary you may not be entitled to a home visit.

Telephone Advice

If you need to talk to your doctor they will usually be available to ring you at the end of morning surgery if you leave a message which provides your name and telephone number. The receptionists have been instructed not to interrupt the doctors during surgeries unless the matter is extremely urgent.

Missed Appointment, No Shows, Did Not Attend

We are a busy Practice with strong demand for appointments. If you are unable to keep an appointment, we understand, however, it would be very helpful if you could let us know as far in advance as possible if you are unable to attend, so we can allocate the slot to someone else who needs it. Thank you.

PLEASE NOTE:  Every month there are on average 250 missed appointments.  In an attempt to reduce this amount, routine appointments will only be available to book up to 4 weeks in advance.  Thank you.