Memorial Medical Centre

01795 477764

Appointments

All patients are now required to wear a face mask or fabric covering before entering the surgery building.

All patients will now be telephone triaged in the first instance, and seen in the Practice only if deemed necessary by a clinician. Patients can call at any time of the day to book a GP callback.

Routine appointments

Routine appointments are available to book advance depending on availability. Please be aware that our telephone lines can be exceptionally busy at 8:00am. We are a group practice and although we will always endeavour to book an appointment with your preferred doctor this may not always be possible.

Online appointments via Patient Access are released throughout the week up to 1 week ahead.

The Practice is part of a PCN with other surgeries in the Sittingbourne area and we can offer telephone triage or face to face appointments outside of our normal working hours. The Practice can also offer appointments with GPs at other local surgeries if there is no availability at the Memorial Medical Centre.

Urgent appointments

Urgent appointments are reserved for medically urgent problems that cannot wait until the following day. If you require an urgent appointment please telephone the Practice before 10:00am so that we can offer you an appropriate appointment.

When We Are Closed

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

You should only contact the surgery outside normal hours in an emergency, that is for a serious illness. General enquiries and minor illness should wait until the next working day.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 (dial 111 from any UK telephone). Your needs will be assessed and advice offered or arrangements will be made for you to see a doctor at one of the out of hours services.

In line with the latest government advice you may be asked to attend an emergency centre at Sittingbourne Memorial Hospital or Sheppey Community Hospital.

The nearest Minor Injuries Department is at Sittingbourne Memorial Hospital, where they care for Minor Injuries only and the opening hours are 9.00 am to 9.00 pm daily.

Any person with a SERIOUS ILLNESS or PAIN should go to the Medway Maritime Hospital, Gillingham, where there is 24-hour cover, or you should dial 999 for an ambulance.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Home Visits

Home visits are undertaken if, in the doctors’ opinion, you are too ill to attend the surgery. Please telephone before 10.30 a.m.

These visits are normally done at the end of morning surgery.

Please remember that home visits can take a long time and facilities for examination are far better at the surgery.

If you have a temperature or rash, coming to the surgery will do no harm and not endanger others, but please inform the receptionist on arrival.

Transport difficulties or social problems are not reasons for requesting a home visit.

Please note, if you are a patient living outside the practice boundary you may not be entitled to a home visit.

Telephone Advice

If you need to talk to your doctor they will usually be available to ring you at the end of morning surgery if you leave a message which provides your name and telephone number. The receptionists have been instructed not to interrupt the doctors during surgeries unless the matter is extremely urgent.

Missed Appointment, No Shows, Did Not Attend

We are a busy Practice with strong demand for appointments. If you are unable to keep an appointment, we understand, however, it would be very helpful if you could let us know as far in advance as possible if you are unable to attend, so we can allocate the slot to someone else who needs it. Thank you.

PLEASE NOTE:  Every month there are on average 250 missed appointments.