Appointments

Urgent appointments

To request an urgent appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please be aware that our telephone lines can be very busy at 8:00am. We will always try to book an appointment with your preferred doctor, but this may not be possible.

Routine appointments

To request a routine appointment:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you contact us, we will assess your request and decide the best form of contact. This could be a:

  • telephone call
  • face to face appointment at the surgery
  • video call
  • text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

You should not contact the surgery when we are closed unless there is an emergency. General enquiries and minor illness can wait until the next working day.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Find urgent and emergency care services

Find health services near you

You may be asked to attend an emergency centre at Sittingbourne Memorial Hospital or Sheppey Community Hospital.

Minor Injuries Department

The nearest Minor Injuries Department is at Sittingbourne Memorial Hospital.

Care for Minor Injuries is available from 9am to 9pm daily.

Accident & Emergency Department

If you have a serious illness or pain, go to the Medway Maritime Hospital, Gillingham. They are open 24 hours a day.

You can also dial 999 for an ambulance.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are undertaken if, in the doctors’ opinion, you are too ill to attend the surgery. Please telephone our appointment line on 01795 477764 before 10.30 a.m.

Please remember that home visits can take a long time. We can examine you much more easily at the surgery.

If you have a temperature or rash, please inform the receptionist on arrival. Coming to the surgery will do no harm and not endanger others, but please let us know.

Transport difficulties or social problems are not reasons for requesting a home visit.

Please note, if you are a patient living outside the practice boundary you may not be entitled to a home visit.

Date published: 8th October, 2014
Date last updated: 20th March, 2025