Ordering repeat prescriptions
Repeat prescriptions are items that the GP has decided you can order on a regular basis. These are the items already listed on the form attached to your current prescription.
The easiest way to order repeat prescriptions is:
- using the GP online system: Patient Access
This account shows you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- use an online form to request a prescription
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm
We do not take repeat prescription requests over the phone or email.
To request a repeat prescription for a patient under 16 years of age click here
Collecting your prescription
You can usually collect your prescription from the pharmacy 48 to 72 hours after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Acute prescriptions
Acute medications are items you cannot order on a regular repeat prescription. Acute medications take longer to process. This is because your doctor needs to make sure you still need the medication you have requested.
Please allow three full working days (72 hours) for acute prescriptions to be processed. Remember to take weekends and bank holidays into account.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on:
- how your medicine works
- how and when to take it
- possible side effects
- answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- call 01795 477764 – option 1 to leave a message
- email memorialmedical@nhs.net
- Fill in an online form
- If you have not been prescribed a medication before, you will need to contact the surgery to book an appointment with a GP.
Medication reviews
Patients on repeat medication will be asked to speak to our clinical pharmacist at least once a year to review these regular medications. Notification should appear on your repeat slip.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and prescription medicine for some conditions, without you needing to see a GP. This service is known as Pharmacy First. Conditions that can be treated are:
- earache (aged 1 to 17 years)
- impetigo (skin infection) (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- shingles (aged 18 years and over)
- sinusitis (aged 12 years and over)
- sore throat (aged 5 years and over)
- urinary tract infections (women aged 16 to 64 years)
If you go to a pharmacy with one of these conditions, the pharmacist will:
- offer you advice or treatment, or
- refer you to a GP or other healthcare professional if needed.
They will then update your GP health record.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
