From 19th January 2026 our practice will be moving to a Total Triage system for all appointment requests.
This means that every request whether you contact us online, by phone, or in person will first be reviewed by a member of our clinical team.
This approach helps us:
- Make sure patients with urgent needs are seen quickly.
- Direct you to the most appropriate healthcare professional.
- Provide advice or prescriptions where possible without needing a face-to-face appointment.
What You Need to Do
- You can continue to contact us in the usual ways through our Anima Link or by phone
- Our team will ask you for a few details about your concern to help us decide the best next step.
- You’ll then be contacted with the outcome this might be an appointment, a phone call, or advice.
FAQ
Q1: What is Total Triage?
A: All appointment requests are first reviewed by a clinician member to ensure you get the most appropriate care.
Q2: How do I request an appointment?
A: Complete an Anima Request.
Q3: How long will it take to hear back?
A: Our team aims to respond the same day for urgent requests and by the end of the next working day for routine cases.
Q4: What if it’s an emergency?
A: Call 999 immediately.
Q5: Who decides what kind of appointment I get?
A: A clinician reviews your request and chooses the most appropriate next step
Q6: How do i submit a Medical Request using Anima?
A: How to Submit a Medical Request – Step by step guide
Thank you for your understanding and for helping us provide safe, efficient care for everyone.