CQC rated us as GOOD following visits in September 2017
CQC Update – ‘We reviewed the information and data available to us about Memorial Medical Centre on 9 March 2023. We have not found evidence that we need to reassess the rating at this stage. We will continue to monitor information about this service’.
Memorial Medical Centre – Statement of purpose
CQC STATEMENT OF PURPOSE
Health and Social Care Act 2008
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Memorial Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.
Memorial Medical Centre Service provider ID: 1-199740329
Registered Manager: Dr Alison McLeod
The services we provide are located at our registered address:
Memorial Medical Centre, Bell Road, Sittingbourne, Kent ME10 4XX
Tel: 01795 477764
Memorial Medical Centre is a Partnership. There are six Partners:
- Dr Alison Mcleod
- Dr Barbara Engel
- Dr Runa Ismail
- Dr Ben Ingram
- Dr Aradhna Nisha Verma
- Andrew Read – Paramedic Practitioner
The purpose built surgery is located within the building of the Memorial Hospital which is a community hospital built in the 1990s, and adjacent to the Memorial Pharmacy, providing patients with excellent access to a full range of community services.
The premises are suitable for disabled and/or wheelchair patients and have baby changing facilities. They are located on the ground-floor in a wing of the hospital and are bright and spacious. There is a central reception area with a back office, and a suite of eleven clinical consulting rooms including four nursing/treatment rooms and a waiting area. There is also a business manager’s office, a management team office, a general open-plan administration office, a secretarial office, a secure notes storage room, staff room and kitchen. There are further secure rooms for storing drugs and disposal of clinical waste. There is access to a meeting/training room shared with other hospital services.
The premises have provided the opportunity to allow other providers to use some rooms which increases the range of services to patients.
The grounds include free car parking for practice staff and patients.
The Practice has grown rapidly since being established and there are now approximately 16,800 patients.
The practice is open Monday to Friday from 8 am – 6.30pm. There is an additional late surgery on Monday evenings from 6.30pm – 8.00pm and an early surgery on Tuesday mornings from 7.00am – 8.00am
Registered Activities and Service Types
The registered activities and service types have been agreed by the Memorial Medical Centre’s Business Manager and partners in accordance with CQC guidance. Services are described under Registered Activity and Service Type.
The regulated activities under CQC are:
- Diagnostic and screening procedures
- Family planning
- Maternity and midwifery services
- Treatment of disease, disorder or injury
As part of the national programme for Improved Access the surgery will be providing appointments for registered patients, and patients registered with other practices in the Swale Locality. These appointments are provided as part of a service managed by Minster Medical Centre on behalf of Sittingbourne PCN, of which the Practice is a Core Member.
Since April 2020 the Practice has offered a GPwSI clinic for out of hospital ENT referrals. This operates from the adjacent Memorial Hospital site.
Our Aims and Objectives for delivering each of the regulated activities:
- Provide a high standard of Medical Care
- Be committed to our patients’ needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve as a patient centred service through decision making and communication
- To maintain our motivated and skilled work teams
- Through monitoring and auditing continue to improve our healthcare services
- Maintain high quality of care through continuous learning and training.
- To guide our employees in accordance with diversity and equality.
- To ensure effective and robust information governance systems
- Treat all patients and staff with dignity, respect and honesty.
Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement on the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to peoples’ needs and expectations and which reflects, whenever possible, the latest advances in Primary Health Care.
Services Provided by Memorial Medical Centre to Patients
In addition to general medical services, offered via the General Medical Services (GMS) Contract, the following services are provided on site:
- Anti-coagulant monitoring
- Joint injections
- Respiratory care services, e.g. asthma and COPD care
- Memorial Medical Centre has facilities for spirometry/FeNo/ lung function testing
- Baby clinics
- Health Protection
- Preventative immunisations, e.g. influenza immunisations
- Child health and immunisation services
- Travel vaccinations and advice
- Contraception, including implants and coils
- Coronary heart disease care
- Diabetic clinics
- Palliative care
- Ear syringing
- Lifestyle management / weight loss / exercise and smoking cessation advice – for patients who want to lose weight and maintain a healthier lifestyle
- Women’s services, including cervical smears
- Wound dressings
- 24 hour blood pressure monitoring
- Employee medicals
- Well person checks
- ECG monitoring
There are a number of additional services provided or hosted by the Practice:
- ENT GPwSI services for the locality
- Audiology services for the locality
- First Contact Physiotherapy
The Practice Philosophy
The Practice aims to provide patient care to the whole person whatever the nature of their medical problems. There is a strong emphasis on providing excellent access to patients, including telephone triage and consultations. GP training is also integral to the practice. The philosophy of the partnership has been to explore and try out new initiatives to enhance services within the practice setting.
We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Memorial Medical Centre is committed to delivering an excellent service. We listen carefully to any complaints, suggestions or complements from patients, visitors or staff and an environment of continual learning is actively encouraged.
We treat ‘patients’ and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care.
Continuity of Care and the ‘Therapeutic relationship’
Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of on-going problems or long-term illness. In these circumstances we would encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. If you have a new problem and the doctor or nurse that you normally see is not available, or you would like to see someone else, then we would encourage you to see any of the doctors or nurses at the practice.
Learning and Training
We have been an accredited training practice for many years and are committed to the training of GPs, Nurses and Paramedic Practitioners, all of whom are closely supervised. We believe in life-long learning and all the health professionals and administrative staff have an annual appraisal where learning and development needs are identified.
We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long-term illnesses.
In addition to the partners of the practice there are 4 further salaried GP’s, an ANP, a trainee Advanced Nurse Practitioner, a Paramedic Practitioner, a Clinical Pharmacist, four practice nurses and three healthcare assistants.
The practice has a Strategic Business Manager who is supported by a Practice Manager leading on operational matters such as reception, prescription administration, premises management, patient recalls, patient information, patient record management and rotas. There is a team of patient coordinators, secretaries and administrators to ensure the practice works smoothly in all matters of patient safety and care.
Partners and Staff Meetings
The Partners, GP’s, Strategic Business Manager and Practice Manager meet weekly for management, business, clinical and educational issues. The Partners also have regular meetings with the Strategic Business Manager for strategic issues. The Practice Nurses meet every month and there are regular meetings of the administration/reception and primary healthcare teams. There are Clinical meetings on a monthly basis to which all clinical staff are invited.
Computing and Information Technology
The practice incorporates any improvements in technology that are made available through the Kent and Medway CCG, with all clinical records scanned on to the patients’ computerised records.
The Practice has an informative website (www.memorialmedicalcentre.co.uk) and facebook page.