CQC

CQC rated us as GOOD following visits in January and August 2017

MMC CQC report March 2017

MMC CQC Update report August 2017

Statement of purpose

Health and Social Care Act 2008

Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Memorial Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.

Memorial Medical Centre Service provider ID: 1-199740329

Registered Manager:  Dr Alison McLeod

Registered Address

The services we provide are located at our registered address:

Memorial Medical Centre, Bell Road, Sittingbourne, Kent ME10 4XX

Tel:  01795 477764

Email:   memorialmedical@nhs.net

Organisation

Memorial Medical Centre is a Partnership.  There are five Partners:

  •      Dr Alison Mcleod
  •      Mrs Diane Hogben (Nurse Practitioner)
  •      Dr Barbara Engel
  •      Dr Runa Ismail
  •      Dr Ben Ingram

Practice Premises

The purpose built surgery is located within the building of the Memorial Hospital which is a community hospital built in the 1990s, and adjacent to the Memorial Pharmacy, providing patients with excellent access to a full range of community services.

The premises are suitable for disabled and/or wheelchair patients and have baby changing facilities.  They are located on the ground-floor in a wing of the hospital and are bright and spacious.  There is a central reception area with a back office, and a suite of eleven consulting rooms and four nursing/treatment rooms and a waiting area.  There is also a Practice Manager’s office, two general open-plan offices, an administration office, notes storage room, staff room and kitchen.  There is access to a meeting/training room shared with other hospital services.

The premises have provided the opportunity to sub-contract rooms to other providers which increases the range of services to patients.

The grounds include free car parking for Practice staff and patients.

Our Patients

The Practice has grown rapidly since being established and there are now approximately 16,000 patients.

The Practice is open Monday to Friday from 8.30am – 6.30pm, with an additional late surgery on Monday evenings from 6.30pm – 8.00pm.

Registered Activities and Service Types

The registered activities and service types have been agreed by the Memorial Medical Centre’s practice manager and Partners in accordance with CQC guidance. Services are described under Registered Activity and Service Type.

The regulated activities under CQC are:

  • Diagnostic and screening procedures
  • Family planning
  • Maternity and midwifery services
  • Treatment of disease, disorder or injury

Our Aims and Objectives for delivering each of the regulated activities:

  • Provide a high standard of Medical Care
  • Be committed to our patients needs
  • Act with integrity and complete confidentiality
  • Be courteous, approachable, friendly and accommodating
  • Ensure safe and effective services and environment
  • To improve as a patient centred service through decision making and communication
  • To maintain our motivated and skilled work teams
  • Through monitoring and auditing continue to improve our healthcare services
  • Maintain high quality of care through continuous learning and training.
  • To guide our employees in accordance with diversity and equality.
  • To ensure effective and robust information governance systems
  • Treat all patients and staff with dignity, respect and honesty.

Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement on the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to peoples’ needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.  We ensure a robust Information Technology strategy is in place to support the business of Memorial Medical Centre.

Services Provided by Memorial Medical Centre to Patients

In addition to general medical services, offered via the General Medical Services (GMS) Contract, the following services are provided on site:

  • Antenatal midwifery clinics
  • Anti-coagulant monitoring
  • Respiratory care services, eg Asthma and COPD care
  • Baby clinics
  • Health Protection
  • Preventative Immunisations, eg influenza immunisations
  • Immunisations: Child health and immunisation services, Travel vaccinations and advice
  • Contraception, including implants and coils
  • Coronary Heart Disease care
  • Diabetic clinics
  • Palliative care
  • Phlebotomy
  • Ear syringing
  • Lifestyle management / weight loss / exercise and smoking cessation advice – for patients who want to lose weight and maintain a healthier lifestyle
  • Women’s services, including cervical smears
  • Wound dressings
  • 24 hour blood pressure monitoring
  • Employee medicals
  • Well person checks
  • ECG monitoring

There are a number of additional services provided or hosted by the Practice:

  • Medical care for nurse-led rehabilitation unit within the Memorial Hospital involving two ward rounds a week.
  • Medical care for EMI/dementia nursing home based on site with weekly ward rounds.
  • Audiology services for the locality
  • Adult ADHD services
  • Aortic Aneurism testing
  • Chronic pain clinic
  • Physiotherapy

The Practice Philosophy

The Practice aims to provide patient care to the whole person whatever the nature of their medical problems.  There is a strong emphasis on providing excellent access to patients, including telephone triage and consultations.  GP training is also integral to the Practice.  The philosophy of the Partnership has been to explore and try out new initiatives to enhance services within the practice setting.

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Memorial Medical Centre is committed to delivering an excellent service.  We ask all patients to highlight any discrepancies and to offer the same commitment in return.

‘Holistic’ Care

We treat ‘patients’ and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care.

Continuity of Care and the ‘Therapeutic relationship’

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of on-going problems or long-term illness. In these circumstances we would encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else, then we would encourage you to see any of the doctors or nurses at the Practice.

Learning and Training

We have been an accredited Training Practice for many years and are committed to the training of doctors and nurses; all of whom are closely supervised. We believe in “life-long learning” and all the health professionals here and administrative staff undergo an annual appraisal where learning and development needs are identified.

We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both ‘self-limiting’ and long-term illnesses.

The Staff

There are four Practice Nurses and two Healthcare Assistant.

The administrative staffs include a part-time Business Manager who is supported by a full time Operations Manager.  There are also two Secretaries and six Administrators.  There is  a team of fourteen receptionists.  There is also a Finance Administrator.

Partners and Staff Meetings

The Partners and managers meet weekly for management, business, clinical and educational issues.  The Partners also have regular meetings for strategic issues.  The Practice Nurses meet every month and there are regular meetings of the administration/reception and primary healthcare teams.

Computing and Information Technology

The Practice is well advanced in terms of computerisation, with all clinical records scanned on to the patients’ computerised records.

The Practice has an informative website ( www.memorialmedicalcentre.co.uk ).

Memorial Medical Centre Statement of Purpose

Date:   26 January 2014
Reviewed: May 2018
Next Review Date: May 2019