PROXY ACCESS INFORMATION
Proxy access allows parents (of children under 16), family members, carers, care home staff, to have access to their patients’ online services accounts, in order to book appointments, request repeat medication and where applicable, view their medical record.
The level of access is configured per patient for each proxy user, as they may care for more than one patient and need different levels of access.
Age maturity is part of the proxy functionality, meaning a proxy account will be restricted (access to book one appointment only) when the patient they care for reaches the age of 11.
This is so a clinician can assess whether or not the patient is competent to manage their own account. The proxy user will be notified of this by email 3 months prior to the patient’s birthday.
For patients under 16, there is the requirement to record their competency and understanding of managing their own account, prior to registering them as an online user.
A proxy account will be revoked when the patient they care for reaches the age of 16. The proxy user will still be on the system, but no longer linked to the patient. Patients over 16 are deemed competent to manage their own account. The proxy user will be notified of this by email 3 months prior to the patient’s birthday.
Sharing medical records using patient access
Patients have been receiving emails directly from Patient Access.
Please fill in the below form. As the proxy user (parent, carer etc) you will need to some ID for this to be set up i.e. driving licence, passport. Please then bring this to reception or email copy’s of both forms to firstname.lastname@example.org
Instructions on how to action proxy access once registered for the service – Proxy Access Guide