Ordering repeat prescriptions

Repeat prescriptions are items that the GP has decided you can order on a regular basis. These are the items already listed on the re-order form attached to your current prescription.

The easiest way to order repeat prescriptions is:

This account shows you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

We do not take repeat prescription requests over the phone or email.

To request a repeat prescription for a patient under 16 years of age, follow this link to complete the online form.

Collecting your prescription

Please allow 48 – 72 hours for prescriptions to be processed which are sent to a pharmacy.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Acute prescriptions

Acute medications are items which the GP has decided you can NOT order on a regular repeat prescription. These require longer to process because the GP needs to review your medical records to determine the appropriateness of the medication you have requested

Please use this online form for requesting acute medication only.

Please allow three full working days (72 hours) for acute prescriptions to be processed. Remember to take weekends and bank holidays into account.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • call 01795 477764 – option 1 to leave a message
  • email
  • Fill in an online form
  • Please note: If you have not been prescribed a medication before you will need to contact the surgery to book an appointment with a GP.

Medication reviews

Patients on repeat medication will be asked to speak to our clinical pharmacist at least once a year to review these regular medications. Notification should appear on your repeat slip.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Launch of NHS Pharmacy First advanced service

The NHS Pharmacy First advanced service will launch on Wednesday, 31 January, as announced in November 2023.

The new service will enable community pharmacists to complete episodes of care for patients without the need for the patient to visit their general practice. This, alongside expansions to the pharmacy blood pressure checking and contraception services, will help patients access quicker and more convenient care, including the supply of appropriate medicines for minor illness.

As part of this change, the service is being expanded to include seven new clinical pathways (listed below). Patients suffering with any of these conditions can be treated with an appropriate antibiotic/antiviral medicine at participating community pharmacies.

  • Uncomplicated Urinary Tract Infection – Women 16 to 64 years
  • Shingles – 18 years and over
  • Acute Otitis Media – 1 to 17 years
  • Acute Sinusitis – 12 years and over
  • Infected insect bites – 1 year and over
  • Impetigo – 1 year and over
  • Acute Sore Throat – 5 years and over

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Date published: 8th October, 2014
Date last updated: 8th February, 2024