Using Anima at Our Practice
We use Anima to help patients contact the practice quickly and conveniently online.
Anima allows you to submit requests to the practice at a time that suits you, without needing to wait on the telephone. You can use it to:
- Request medical help or advice
- Ask administrative questions
- Request fit notes and other documents
- Submit queries about test results
- Ask about referrals
- Contact the practice about ongoing health concerns
When you submit a request through Anima, the information is reviewed by the most appropriate member of the practice team. This helps ensure that your request reaches the right person and can often reduce waiting times.
Benefits of Using Anima
- Available online at your convenience
- No need to wait in a telephone queue
- Requests are directed to the most appropriate team member
- Helps us prioritise urgent clinical needs safely
- Allows us to gather the information we need to help you more efficiently
- Supports quicker access to the right care
Please provide as much information as possible when completing your request, as this helps us assess your needs and respond appropriately.
Meet Andi – Our Digital Assistant
We also use Andi, our digital assistant, to help patients access information and services more easily.
Andi can help answer common questions about:
- Practice services
- Appointments
- Prescriptions
- Referrals
- Test results
- Opening hours
- Self-care advice and signposting to appropriate services
Andi is available 24 hours a day and can help you find information quickly, even when the practice is closed.
What Andi Cannot Do
While Andi can answer many common questions, it is not a doctor or nurse and cannot replace clinical advice from a healthcare professional. For medical concerns that require assessment, Andi will direct you to the most appropriate service or help you submit a request through Anima.
Andi can conduct calls in over 45 languages and will automatically respond in the language spoken by the patient.
How These Services Help You
Using Anima and Andi allows us to:
- Improve access to our services
- Reduce telephone waiting times
- Direct requests to the right team first time
- Respond more efficiently to patient enquiries
- Make it easier for patients to contact us in the way that suits them best
Our reception and clinical teams remain available for patients who need additional support accessing our services.
