Anima is available for routine medical requests and administrative queries from 08:00am – 18:30pm
IMPORTANT; FOR URGENT MEDICAL REQUESTS PLEASE CALL THE SURGERY ON 01795 477764
The fastest way to get the care that you need
As a patient, you can use Anima to get what you need from your GP practice quickly. No need to wait in phone queues.
Get started in minutes
Submit a medical or admin request wherever you are: no more waiting on hold to speak to someone.
Health in your hands
Track and review your entire request history without having to contact your practice.
Data security at the forefront
Anima is an NHS-approved software provider used by 1 million+ patients across the UK. We uphold the highest data security standards set by the NHS.
What does Anima do?
Anima is a communication platform that allows you to seek care from your GP practice. When you have an issue that you want to contact your GP about,
you can use Anima to submit your request online.
What about my data?
Anima is approved by the NHS, and we work with your GP practice or healthcare provider in order to enable them to provide you with care. We sign specific
agreements to let us do this, and only collect the data that we need in order to make this happen.
What does it cost?
Nothing! Anima is absolutely free for patients to use: all you need to sign up is access to a phone or computer, an email address and mobile phone number.
If you don’t have any of these, your practice can even submit requests on your behalf.
How do I use it?
You will be asked to submit your name, date of birth, postcode and telephone number. You can then fill in a questionnaire about your query.
The more information you give us, the better we will be able to help you.
If you are contacting us about any of the following queries, please select the Admin option:
What happens next?
Our clinical team reviews all the requests submitted and they are prioritised according to clinical need. You may be offered an appointment, asked for
more information, given a prescription or directed to either a member of our team or another source of help and advice.
We will contact you by phone, text or email with the next steps.
Frequently asked questions about Anima
How do I use Anima and what happens after I submit the form?
It has enhanced integration with our systems and is constantly reviewed and developed.
Anima is to be used for routine and non-urgent medical and administrative issues only. If you have an emergency or urgent issue, please contact 999 or 111
– do not use Anima.
Your request will be prioritised according to clinical need.
What benefits Anima brings for you
Personalised dashboard to track your cases and requests.
Submit a request at any time during platform opening hours.
Directed to the right team member to help.
Carefully constructed questionnaires to help us get to the core of what you need.
Provides discretion if you prefer not to discuss your medical issue on the phone or face-to-face.
No need to wait in a telephone queue or make an unnecessary visit to the practice saving you time.
If you care for others, you can efficiently complete an online request on their behalf.
Easy log in to check the status of requests and the outcomes of current and past requests.
User-friendly, particularly for those with hearing difficulties, as well as those whose first language is not English.
Receive text messages and emails to keep updated about appointment times.
Can I use Anima to request an appointment?
No. Anima allows us to gauge your case and deal with routine issues. If, after reviewing your case, you need a face-to-face appointment, you will be
offered one.
I have submitted a request, and I haven’t been contacted yet, do I need to do anything?
No. If you've submitted a request and haven't been contacted, please wait. We will contact you by email, Anima account, or by phone. Please do not submit
multiple requests about the same issue.
Can I request a repeat prescription?
Yes you can order prescriptions through Anima. You can also use the NHS App. It's easy—simply log in, click on 'Order A Repeat Prescription,' and select
the items you need.
What about my data?
Anima is approved by the NHS. Your data is securely stored and shared exclusively with us to support your direct care.
How to videos
