Access to medical records

In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by the Memorial Medical Centre; this is commonly known as a data subject access request (DSAR). Data subjects have a right to receive:

  • Confirmation that their data is being processed
  • Access to their personal data
  • Access to any other supplementary information held about them

 Options for access

As of April 2016, practices have been obliged to allow patients access to their health record online. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to visit the practice and undertake an identity check before being granted access to your records.

In addition, you can make a request to be provided with copies of your health record. Individuals can make DSARs writing, verbally or via email. You can also submit a DSAR Form . Alternatively, a paper copy of the DSAR is available from reception. You will need to submit the form via email to or return the completed paper copy of the DSAR to the practice. Patients do not have to pay a fee for copies of their records unless it is deemed unfounded or excessive i.e. multiple copies.

Time frame

Once the DSAR form is submitted, Memorial Medical Centre will aim to process the request within 21 days; however, this may not always be possible. The maximum time permitted to process DSARs is one calendar month. We may extent the time limit by a further 2 months if the request is complex or if we receive multiple request from you. Should this be the case we will contact you to confirm this.


There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person.




Date published: 10th October, 2014
Date last updated: 3rd April, 2024